Frequently Asked Questions

ORDERING

I am a current Meat Club member. How do I access my existing account?

Current Meat Club Members can access their CSA Meat Club website via the "CSA Login" icon located on the top right of the screen. You can manage your account as normal.

What is going on with the new Keller website?

We are excited to announce that shortly we will be launching a new box builder program that will allow for members and one time purchasers to pick a small base box and then put the finishing touches on it to make sure you get more of the products you want for your menus!

How do I place an order?

To place an order, create an account and choose a subscription or trial/gift box.

How do I create and manage my account?

Follow the link to create an account; once you’re a member, simply login to make changes.

Can I order a trial box or gift?

Yes, trial and gift boxes are available! Create an account then follow the link to choose a trial or gift box.

How do I pay for my subscription?

Keller Crafted captures your credit information and utilizes monthly autopay for your subscription and any regular add-ons.

Is my recurring monthly or bi-monthly subscription customizable?

Each month a newly curated protein box will be chosen for you, but you may choose to customize your box with specific proteins.

Can I order add-ons only?

By customizing your subscription each month, you are free to curate your box with your preferred proteins. A minimum purchase of $139 is required to receive free shipping.

How do I cancel my farm collective membership?

To cancel your membership, contact Keller Crafted’s customer service at customerservice@kellercrafted.com.

How do I include add-on items to my box?

Simply select your the curated base box of your choice and then you can add or subtract items from the store. The minimum order is $139.

How do I skip a delivery or pause my service?

How do I contact customer service?

customerservice@kellercrafted.com or calling 530-410-6000

DELIVERY

Where do you deliver?

To verify that we ship to your zipcode, press the SHOP button and then enter your ship to location zipcode. It will verify that we service your area. Keller Crafted ships via Golden State Overnight ground delivery. We currently ship to California, Oregon, Washington, Idaho, and the metropolitan areas of Arizona, Nevada, New Mexico, and Utah. We hope to expand the areas we ship to in the future.

Will my delivery have a tracking number so I know when to expect it?

Golden State Overnight (GLS) tracking numbers are issued at the time of shipment. Packages will be delivered the next day or within two days depending on your location.

How does Keller Crafted look out for the environment?

Keller Crafted has made the conscious decision to work with a collective of farmers and ranchers who practice sustainable and regenerative farming which respects our earth, and we minimize our carbon footprint by shipping via ground carriers to the Western US only. We biodegradable insulation in our recyclable shipping box to minimize waste.

Upon unpacking, how can I tell if the items are still cold enough?

Per USDA guidelines, proteins that are cold to the touch or 40 degrees or less, are able to be refrozen or consumed.

Can I refreeze my items even if they have thawed?

Yes, proteins may be refrozen if received thawed; they must be cold to the touch, or at least 40 degrees or less in temperature.

What if my delivery is late?

Keller Crafted is committed to your delivery arriving frozen. Utilizing eco-friendly insulation in combination with dry ice helps your order stay frozen through transit. Unexpected transit delays can sometimes occur or depending on your location, temperature increases may cause products to thaw partially or fully. Our products are vacuum sealed and packaged frozen. Packing your shipment with enough dry ice helps to keep the meat frozen during transit. The combination of our packaging and the using dry ice helps to keep your shipment frozen or partially frozen past the estimated delivery date. Upon unboxing your order, check packages for thaw. If the meat was still partially frozen or very cold to the touch like you’ve just taken it out of the fridge (roughly 40 degrees Fahrenheit), it is safe to eat per the USDA.

What should I know about dry ice ?

Never touch dry ice with bare hands, or you may burn! Dry ice will dissipate naturally from solid to gas once reaching room temperature, leaving behind only its packaging.

How do I reschedule my delivery if I’m going on vacation?

You may reschedule your shipments at any time by logging into your account. Click on the delivery date you would like to change, then click the new date you would prefer. Should you need assistance you may always reach out to customer service via our email: customerservice@kellercrafted.com.

Will my box be delivered even if I’m not home?

Yes, our carrier will leave your shipment at your front door or follow specific instructions if included

How do I know when my delivery is on its way?

You will receive a tracking number each month that allows you to follow the progress of your shipment until it reaches your home.

When should I expect delivery?

Depending on your location, your shipment can be expected on Thursdays or Fridays.

How will my order be delivered?

We work with GLS (General Logistics Systems) they offer overnight and 2 day ground delivery services. We will not ship air freight due to environmental impact.

OUR FOODS

What’s special about Keller Crafted?

We are an impact driven meat company with a mission to create and sustain a farm-direct food chain that supports progressive farmers, regenerates the land, honors the animal, and nourishes our bodies.

Do Keller Crafted proteins come from animals raised humanely?

Yes, our collective of farmers believe in humane treatment of their animals which is why they are pasture raised, grass fed, and humanely processed. In fact, our farmers believe in humane practices so much the majority invest in costly 3rd party audits to verify their practices.

How long can I keep Keller Crafted in my freezer?

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How long can I keep Keller Crafted in my refrigerator?

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How do I thaw my meats safely?

Frozen foods are best thawed in the refrigerator over the course of days.

What is “Sustainable Farming”?

In short a sustainable farming approach is one that the farmer can practice indefinitely because what is being put into the farming system is what is being taken out. Industrial farming is extractive and not sustainable. Our Sustainable farmers practice good stewardship of their land and natural resources, by building and maintaining healthy soil, managing water use wisely, minimizing air, water, and climate pollution, and promoting biodiversity.