We are committed to quality products and your satisfaction is 100% guaranteed.
How To Return your product
Choose from two ways to return:
Expedited Photo Returns
If your product arrives damaged or defective in some way we offer a hassle-free Photo Return process to speed replacement. Here's how:
- Take digital photos of each side of your damaged product and the shipping container it arrived in (only if the package is also damaged).
- Attach your photos to an email and send them to firstname.lastname@example.org. Please include your order number, shipping ID or item number, a brief description of the reason for the return, and whether you'd like a replacement or a refund.
- You will receive an email within 24-48 hours confirming that your photo return is being processed.
- If your photo return is confirmed, you do not need to mail back your product. We will process the refund or replacement based on your photos.
- If the damage or quality issue is not apparent in the photo, you may be required to return the item and ship it at your expense before the return can be processed.
If the Photo Return is not approved, you may be required to return the item and ship it at your expense for a full refund of the product cost (excluding shipping charges) by following these simple steps:
- Complete the Photo Returns Instructions above.
- Ship your item back to us in its original packaging and enclose your original order number, shipping ID or item number, a brief description of the reason for the return, and whether you'd like a replacement or a refund. We strongly encourage you to return the item via a trackable method.
- We will typically issue your refund within 48-72 hours of receiving the package.